Frequently Asked Questions
Blaqpaks are built with many years of daily use in mind, it follows that we guarantee our craftsmanship for life. Our promise is that your bag is free of any defect when you get it and that our stitching will be the last thing to wear out. If one of our bags doesn’t meet our standards we’ll replace it, simple as that.
Turnaround and shipping:
All Inventory ships via USPS Priority within 2 business days. Our messenger bags are finalized with the buckle and shoulder orientation of your choice and take a few extra days to ship. We will contact you when we receive your order with an estimated ETA. Cargo bike canopies are always made to order and the turnaround is generally 14 days, contact us for an exact turnaround time or to place a rush or custom order for a canopy.
Repairs and replacements:
If you accidentally do something to your BlaqPaks bag that shouldn’t necessarily be the end. Straps and buckles can usually be replaced, if you manage to wear out the waterproof liner on an otherwise decent bag we can probably swap it out. Contact us if you need something fixed, not everything can be repaired but we’ll see what we can do.
Our bags are guaranteed for life, but you shouldn't be stuck for life if our bags aren't for you. We will gladly refund or exchange any purchase shipped back to us in new condition within 7 days of original delivery.